Refund & Cancellation Policy

Cancel whenever you like, from your account settings. You keep access until the end of the period you have already paid for, and we do not bill you again. We do not routinely refund part-months — but we do refund when we have got something wrong, and we would rather refund a borderline case than argue about it.

Every account starts with a 30-day trial with full access. No card is required to begin it, so a trial that simply ends costs you nothing and there is nothing to refund.

Cancel from Settings → Subscription, which opens your billing page. Cancellation takes effect at the end of the current billing period. Until then nothing changes: the account keeps working, your galleries stay live, and your clients are unaffected.

We do not ask why, we do not make you email anyone, and there is no retention flow standing between you and the button.

We refund without argument in these cases:

• An unused renewal. If you were billed for a new period and tell us within 14 days without having used the platform in that period, we refund it in full.
• A charge that should not have happened — a duplicate, a wrong tier, a subscription that should already have been cancelled. In full, whenever you notice.
• A failure that is ours. If a sustained outage or a defect on our side stopped you working for a meaningful part of a billing period, we refund that part. You do not have to quantify it precisely; tell us what happened.
• Where the law requires it. Some jurisdictions give consumers cancellation rights that override this policy, and those rights apply whatever this page says.

We do not refund part-months on an ordinary cancellation, or periods you had access to and chose not to use. Discounts already applied — founding-cohort pricing, for instance — are not refundable as cash.

If you think your situation sits awkwardly between those lists, write to us and say so. The lists are how we decide quickly, not a way to say no.

This policy covers your subscription to us. Money your clients pay you for sessions, prints or digital files goes through Stripe Connect directly to your account — we never hold it, and we cannot refund it.

Refunding a client is your decision, made from your own records, and your own refund terms govern it. Please make those terms clear to your clients; they are not ours to set.

Cancelling does not delete anything immediately. Your data is retained for 90 days, so you can export it or reactivate, and is then permanently deleted. Encrypted backups age out within a further 30 days.

Ask us and we will delete it sooner. Details in our Privacy Policy and Data Processing Agreement.

Email hello@thephotographersframer.com with the account email and roughly what happened. We aim to answer within one business day and to process an approved refund within five. Refunds go back to the original payment method.